We want every customer to feel confident when shopping with us.

Return Process & Period

To make a return, we invite you to contact our customer service at order@vtholding.com
Customers may request a return within 30 calendar days from the date the order was received.

Eligible Returns
Damaged, Defective or Incorrect Items

We will gladly offer a replacement or full refund if the customer receives:
— a damaged item;
— a leaking or broken product;
— a product with a manufacturing defect;
— an incorrect item.

To process the request, our customer support team may ask for photos of the product and packaging for verification purposes.

If the Product Was Not the Right Fit

In selected cases, we may individually review return requests if a product did not suit the customer, provided the item shows only minimal use.

Products with significant signs of use are not eligible for return.

Refund Process

Once the return is approved, refunds will be issued to the original payment method used for the purchase, including:
— bank card;
— PayPal;
— other approved payment methods.

Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

The following items are generally not eligible for return:
— products with significant signs of use;
— items without identifiable packaging;
— products purchased from unauthorized resellers.

Condition of Returned Items

Returned products should be sent back in their original packaging whenever possible and packaged securely to avoid damage during transport.

T-LAB Professional reserves the right to partially refuse or adjust refunds if returned products arrive significantly damaged

Customer Care Philosophy

At T-LAB Professional, we believe premium beauty care should be supported by premium customer service.

Our team reviews every request individually and always aims to provide fair, thoughtful and solution-oriented support.