FAQ
products
Are T-LAB Professional products paraben free?
Yes, all T-LAB Professional products are paraben free. Our products are designed to combine professional, natural and luxury.
Do T-LAB Professional products use alcohol?
Yes, in order to maintain a high level of performance, a certain amount of alcohols are necessary in specific formulations. However, they are cosmetic-grade alcohols that do not dry or strip the hair. As a result, you can get the style you want without the negative effects that alcohols are sometimes associated with.
Payment & delivery
Are T-LAB Professional products SLS/SLES free?
Yes, all T-LAB Professional products are SLS/SLES free.
Are T-LAB Professional products color safe?
Yes, all T-LAB Professional products are safe for color-treated hair.
sustainability
What is the extra benefit that Total Protect DUO Shampoo offers?
Total Protect DUO Shampoo with Sun Protection Factor (SPF15) is formulated with UNIQUE NATURAL COMPLEX based on certified organic ingredients and designed to create whole-day natural defending barrier against external stress factors (sun, heat, salt and chlorine), which is essential in keeping sensitive scalp skin and hair healthy. ROSE QUARTZ WATER gently purified underground water infused with Organic French Rose Extract and Quartz Gem seals the hair’s cuticle and rebalances natural pH. ORGANIC POMEGRANATE EXTRACT acts as a solar filter; effectively protects against oxidative stress, heat, UVA/UVB rays and sea water. Protects hair colour from fading. CRAMBE ABYSSINICA SEED OIL, ORGANIC TEA TREE OIL and LINGONBERRY EXTRACT serve therapeutic anti-bacterial function, protect against artificial blue light and free radicals.
Which T-LAB Professional products offer UV protection?
The ozone naturally filters out some UVB light, but does very little to protect against UVA light. Excessive sun exposure can wreak havoc on the hair leading to color loss (from UVA rays) and dry out or damage the hair shaft itself through moisture and protein loss (from UVB rays). Products from Aura Oil and Royal Detox care lines, as well as Frizz Control Serum Deluxe and All Over Dream 15 Actions Cream, contain ingredients that offer UV protection, that is, they help partly to filter UVA and UVB light from the sun. Total Protect line with Sun Protection Factor (SPF15) is designed to create a whole-day natural defending barrier against external stress factors sun, heat, salt and chlorine.
Does T-LAB Professional test its products or raw materials on animals?
T-LAB Professional products are cruelty-free. The Brand has a strong commitment to animal welfare and stands against of animal testings.
Are T-LAB Professional products vegetarian/vegan?
All T-LAB Professional haircare and finishing products are vegetarian and vegan. Some products from previous collections, that contain hydrolyzed keratin, caviar extract, hydrolyzed elastin and hydrolyzed collagen, are not vegetarian: Royal Detox (old edition, that doesn’t include DUO products), Sapphire Energy (old edition, that doesn’t include DUO products), Kera Shot. For more details see individual product pages.
Are T-LAB Professional products natural?
T-LAB Professional products are up to 99% natural origin. The Brand uses only the finest ingredients in our products, many of which are natural ingredients. However, in the pursuit to provide uncompromised performance, many of our ingredients are specially formulated and often synthetically derived.
Are T-LAB Professional products gluten-free?
All T-LAB Professional products are gluten-free.
Do T-LAB Professional products contain silicone?
Yes, we strategically utilize high-performance silicones in many of our products to achieve just the right amount of slip and feel, leaving hair moisturized and protected. The silicones we use are of a higher quality compared to many of our competitors. Lower-grade silicones act as ‘fillers’ which can build up, leaving hair weighed down and overloaded.
Where can I find a full ingredient list?
All ingredients are listed on the bottles, as well as on individual product pages.
partnership
I would like to sell your products/I’m a hairdresser and would like to become a Brand Ambassador. What should I do?
Please contact us by filling the form on tlabprofessional.com.
billing
Can you send out samples to interested customers?
No, not at this time. Please note you are able to select complimentary samples every time you purchase on tlabprofessional.com. If the order is less than 50 EUR, you get 2 complimentary samples, if 51..100 EUR – 4 complimentary samples, if 101..200 EUR – 6 complimentary samples, if over 201 EUR – 8 complimentary samples.
Does T-LAB Professional have email newsletters?
We invite you to join T-LAB Professional’s Newsletter so that we may be of optimal service to you. Registrants are regularly updated of T-LAB Professional activities, new product launches and special offers. T-LAB Professional does not sell, rent, or share your information with third parties.
How do I unsubscribe from the Newsletter?
If you wish to unsubscribe from our Customer File, you may simply click the unsubscribe link at the bottom of an email we have sent you.
Can you ship my package as a “gift”, or mark the value of the items lower?
We are legally required to declare the actual value and contents of each package shipped internationally.