Terms & Conditions

Terms & Conditions


Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the TLABPROFESSIONAL.COM website (“Site”) operated by UAB “VT Trade Europe” (“us”, “we”, or “our”), a company registered in Lithuania under registration number 303403486. Our registered address is Sėlių g. 3A, Vilnius, LT-08125, Lithuania and Our VAT number is LT100009445119.

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

We reserve the right to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

These Terms are only available in the English language.


The information available on or through this Site, and the Services supplied via or in connection with this Site (including the editorial material provided by T-LAB PROFESSIONAL’s experts), is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the Products are suitable for you and it is not our responsibility to do so.

Where the Site includes views, opinions, advice and recommendations from other users, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.

The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contra-indications and other notices. You must read and follow these notices carefully and ensure others who use the Products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.


When you are registered as on the Site, you will have your account (“My Account”). Setting up the Account is an easy process and you simply need to complete your details in the My Account section of the Site.

Along with registration, you confirm that you are over 16 and all information and details provided by you to us are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your Account details.

You are responsible for maintaining the confidentiality of your Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately by email to support@vtholding.com if you become aware of or suspect any unauthorized use of your Account.

We may refuse an application for any reason. You may only have account with us and we reserve the right and shall be entitled to refuse, merge or close additional accounts at any time. We may also suspend accounts where we suspect that you have registered more than one account. We also reserve the right to charge you for any additional benefit that you may have obtained as a result of having multiple accounts for example by benefitting from more than one new customer discount or multiple promotional codes.

You may only your Account to purchase Products personal use and not for resale or to sell them for business or otherwise on behalf of or in connection with any business.

We may terminate or suspend your Account and refuse any orders you place with us at any time where you are, or we suspect you are in breach of these terms and conditions or have not fulfilled any of your obligations to us or any applicable laws or for any other reason.

We may refuse to accept further orders from you whilst there remains any unresolved dispute between us in respect of previous orders.

It is your responsibility to keep your information up to date and we will not be responsible for any loss that you suffer if you do not keep the details in respect of your Account up to date.

Your Account is not transferrable, and you will be liable to us for all activity and purchases undertaken under your Account.

You agree that you will not use the Site for any unlawful purpose, as well as access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures. We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice.

You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of T-LAB PROFESSIONAL.

T-LAB PROFESSIONAL is in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.


T-LAB PROFESSIONAL own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings and computer codes (“Content”).

Use of the Site and its Content grants you no rights in relation to the intellectual property in the Site. You may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.


If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your First Name, Last Name, Email, Billing Address, Shipping Address.

From July 1st, 2021, all prices on tlabprofessional.com are displayed without VAT. Local country VAT applies to orders shipped within the EU. VAT will not be charged on purchases from countries outside the EU. Read more information about VAT rules on cross-border business-to-consumer e-commerce VAT rules and rates.

Prices on the Site are displayed in EUR (€). We try and ensure that all prices on Our Site are accurate but errors may occur.

Please note that Product prices may change over time and the prices payable are those established by the T-LAB PROFESSIONAL on Products at the time of Order.

Eligibility to purchase Products

T-LAB PROFESSIONAL does not sell Products to children under the age of 16 on this Site although it may sell Products suitable for children to adults. If you are under 16, you may use the non-transactional parts of the Site but you may not purchase Products from the Site. By ordering Products you represent that you are 16 years of age or older.

In order to purchase Products, you must submit a valid Visa, Mastercard credit or debit card. You warrant that the payment card you submit is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer or payment provider. T-LAB PROFESSIONAL is not responsible in the event that your payment card provider refuses to authorise payments.

Ordering Products

Once you have purchased your first Products, the price for such Products will change if:

(a) you change your address and the applicable sales tax or postage changes accordingly; or

(b) our prices advertised on the Site increase in which case, we will notify you the new price and the first of your Products to be affected will be the first batch of Products sent after the price change. Price changes will not affect your cancellation rights.

It is your responsibility to inform us of any change of address or other relevant details such as payment card details.

Contract Formation

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to T-LAB PROFESSIONAL to buy a Product via the Site (and T-LAB PROFESSIONAL reserves the right to refuse orders for Products). No contract will exist in relation to the Products until we have confirmed to you by email that the Product has been dispatched (Dispatch Confirmation). Our acceptance to your offer will be deemed complete and the contract between us shall be formed when we send you the Dispatch Confirmation email.

Pricing, availability and dispatch information of Products

Information displayed on the Site as to pricing and availability is subject to change by T-LAB PROFESSIONAL. Payment for the Products will be made via the Site in accordance with the procedure explained on the Site.

While we aim to be accurate, any availability information or dispatch estimates on the Site in relation to Products are approximate. As we process your order, we will inform you by e-mail, if any Products you order turn out to be unavailable. Please allow up to 10 business days for delivery.

In spite of our best efforts, it is possible that a Product may be mispriced on the Site. We do, however, confirm prices as part of our dispatch procedures. Where a Product’s actual price is lower than that stated on the Site, we will charge the lower amount and send you the Product. If, however, the actual price is higher than that stated on the Site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order. Please note, any orders we accept which require delivery outside the EU will be delivered duty unpaid.

Competitions & Promotions

Discounts and promotional offers are valid when used online at www.tlabprofessional.com and will allow money off, free samples, free gifts or free delivery when you order from T-LAB PROFESSIONAL. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Unless specified discount and promotional codes can only be used once per customer.

By participating in the Promotion, you agree to be bound by these Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions.

Shipping address changes

You must inform us about the changes in the shipping address BEFORE you received “Shipping confirmation” email, i.e. within 2 business days after the date you placed the order. The post carriers give no warranty that the address will be changed to new one after the parcel was sent.

Cancellation rights for dispatched Products

If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract within 2 business days after the order was placed (before you receive Shipping confirmation email) and receive a refund.

You will not have any right to cancel a Contract for the supply of any Products in the following circumstances:

(a) where by reason of their nature (and the manner in which you have taken care of them) the Product(s) cannot be returned (for example, without limitation, any cosmetics which have been unpackaged and treated in any way that renders it no longer marketable to other customers due to health & safety or hygiene reasons); and/or

(b) where the Product(s) have been customised to your chosen specifications.

Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed. Your deadline for canceling the Contract is 2 business days.

To cancel a contract, you need to let us know that you have decided to cancel. The easiest way to do this is to email us at tlab@vtholding.com. If you use this method we will e-mail you to confirm we have received your cancellation. The Product(s) covered by the cancellation must then be returned to us at the following address:

UAB “VT TRADE EUROPE”, Gedimino ave. 26, Vilnius, LT-01104, Lithuania.

When returning items you are strongly recommended to carefully pack the items and obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

If a product has been delivered to you before you decide to cancel your contract, then you can’t cancel the contract.

Returns and exchanges

You are able to get a refund for the wrong product and/or defective product. We are happy to offer a refund/exchange for the wrong product and/or defective product returned within 14 days of receiving your order. For more information please visit our Returns and exchanges policy.


Our Service may contain links to third-party web sites or services that are not owned or controlled by T-LAB PROFESSIONAL.

T-LAB PROFESSIONAL has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that T-LAB PROFESSIONAL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We will not be party to any transaction or contract with a third party that you may enter into via such sites; and you agree that you will not involve Us in any dispute between you and the third party.


The Site offers a “Contact us” service and live chat service, which connect you to email conversation with Our Client Service Team (hereinafter referred to as “Contact us”). The services use a system which collects data generated by the cookies and JavaScript relating to your use of the T-LAB PROFESSIONAL Products (including your IP address) which analyses your use of the T-LAB PROFESSIONAL Products in real time. We may disclose this data to third parties when required to do so by law or when these third parties process the data on behalf of T-LAB PROFESSIONAL.

By using the T-LAB PROFESSIONAL Products, “Contact us” and live chat services, you give your express consent to the processing of your data by T-LAB PROFESSIONAL, under these Terms and for the purposes described above.

If you have any questions about these Terms, please contact us Our Client Service team which can be reached from Monday – Friday from 10 a.m. to 5 p.m. on the following number +370 (618) 00 811 and by email at the following address: support@vtholding.com.