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SHIPPING COSTS & TIMES
We process your order within 2 business days after the order is placed on the website.
You will receive an email when a carrier takes your order from us. Our shipping terms are the following:
EUROPE
Estonia, Poland, Germany, Latvia, Lithuania, Ireland, Spain(excl. islands), Sweden, Denmark, Finland, Portugal(excl. islands), Italy, Croatia, France(excl. islands), Austria, Belgium, Hungary, Czech Republic, Slovakia, Slovenia, Luxembourg, Liechtenstein, Netherlands, Greece, Bulgaria, Romania:
Standard shipping: 16 EUR.
Free economy shipping for orders over 30 EUR (incl. dangerous goods).
Delivery terms – 3..5 business days.
UK(excl. islands), Norway, Switzerland, Iceland, Malta:
Standard shipping: 20 EUR.
Free economy shipping for orders over 50 EUR (incl. dangerous goods).
Delivery terms – 4..7 business days
Delivery times are based on orders placed before 2 pm GMT on any day. Business days exclude weekends and Lithuanian holidays.
USA & CANADA & CYPRUS
Standard shipping: 30 EUR.
Free economy shipping for orders over 50 EUR (incl. dangerous goods).
Express shipping to the USA, Canada, Cyprus (1-2 business day)
Economy shipping to Cyprus (6-8 days)
Delivery times are based on orders placed before 2 pm GMT on any day. Business days exclude weekends and Lithuanian holidays.
Orders under $800 destined for the USA are exempt from local sales taxes and customs duties. Orders to Canada will incur local sales taxes and customs duties on arrival which you will be required to pay.
REST OF THE WORLD
Free economy shipping for orders over 50 EUR
Flat fee for economy shipping under 30 EUR:
Delivery terms – 3..7 business days
Delivery times are based on orders placed before 2 pm GMT on any day. Business days exclude weekends and Lithuanian holidays. Please note that may incur local sales taxes and customs duties on arrival which you will be required to pay.
CHANGING THE SHIPPING ADDRESS
You must inform us about the changes in the shipping address BEFORE you received “Shipping confirmation” email, i.e. within 2 business days after the date you placed the order. The post carriers give no warranty that the address will be changed to new one after the parcel was sent.
TRACKING YOUR ORDER
Once you receive an email confirming your order has been sent for shipping, you will be able to track the progress of your delivery. You also may receive SMS or email with your tracking link from a post carrier.
TAXES AND DUTIES
Orders destined for countries outside of the EU are shipped on a DDU (delivery duty unpaid) basis.
From April 1st, 2020, orders to Norway incur customs duties on arrival which you will be required to pay.
From January 1st, 2021, orders to the UK incur customs duties on arrival which you will be required to pay.
DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on the arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that T-LAB Professional is unable to advise on the amount that this may be and cannot accept responsibility for these costs. T-LAB Professional is legally required to declare the actual value and contents of each package shipped internationally.
From July 1st, 2021, all prices on tlabprofessional.com are shown without VAT. Local country VAT applies to orders shipped within the EU. VAT will not be charged on purchases from countries outside the EU.
SHIPPING COSTS & TIMES FOR DANGEROUS GOODS
Aerosols, colouring creams and several types of cream developers are classed as ‘hazardous’ by our shipping partners who uses air transport. We can only deliver Hazmat items to these countries by land:
Latvia, Estonia, Poland, Belgium, Denmark, Germany, Czech Republic, Netherlands, Austria, Hungary, Luxemburg, Slovakia, Norway, Switzerland, Italy, Croatia, Slovenia, Great Britain (excl. Scotland and islands), Ireland, Sweden, Bulgaria, Ireland, Romania, Spain (excl. islands), France (excl. islands), Portugal (excl. islands), Greece (up to 6 business days)
FREE SHIPPING
From time to time, T-LAB Professional runs free shipping promotions. To be notified by email, simply sign up for newsletter on the website. Please note that free shipping promotions will be applied to your order on the checkout page.